Terms and Conditions
In these Terms and Conditions, the following terms with their explanations are used.
Ticketing: The team behind the website Indotravel.nl that processes reservations and bookings of e-tickets.
Customer: The person that uses the system to make a reservation or booking through the website Indotravel.nl or through the office.
Website: The website with the address Indotravel.nl that offers customers the possibility to reserve of book e-tickets.
Reservation: A selection of flights as an order for Ticketing to make a reservation for one or more flights in the form of e-tickets.
e-ticket: A ticket for an airline created from a booking of a reservation after full payment by the customer.
2.1. All offers made by Ticketing are done so under these Terms and Conditions.
2.2. If parts of these Terms and Conditions are not valid or declared not valid, other parts of these Terms and Conditions will still remain valid in full.
3. Responsibilities customer
3.1. The customer is responsible for correctly submitting their details and other information on the website. Submitting incorrect information may lead to the refusal of the airline to carry you, extra fees for correcting the e-ticket, or even cancellation of your ticket. Your email address will be used for communication purposes only, and will not be passed on to any third party.
3.2. The customer is responsible for making a full payment before the e-tickets will be processed and issued by Ticketing. Reservations made will only be converted into e-tickets that passengers can use to fly after full payment has been received.
3.3. The customer is responsible for making the payment before the time limit expires, to ensure that Ticketing will be able to process the payment on time to book and issue the e-ticket(s). The customer is aware that certain payment methods offered on Indotravel.nl need some time to process.
3.4. The customer realizes that Indotravel.nl will always look for the cheapest tickets available, unless the 'no promo tickets' box has been ticket when making the reservation. In general, this means that booked and issued e-tickets can not be cancelled or changed, partially or entirely.
3.5. In case the e-ticket is issued for AirAsia, the customer is aware that Indotravel.nl in some cases will have to add 25% on top of a payment already made. More information can be found on the page 'Fees for booking e-tickets'.
3.6. The customer is always advised to conclude travel and other necessary insurances before traveling.
4. Responsibilities Ticketing
4.1. The reservation, availability and booking information will only be used as a guidance by the customer and can not be used as confirmation of booking before Ticketing will have informed the customer about the reservation made. Information on the status page is as accurate as possible, but issued e-tickets will prevail over all other information given at any time during the booking process.
4.2. Ticketing will do their best to serve the customer to reserve and book e-tickets for customers and process bookings and e-tickets as good as possible within, but not limited to, the office hours of Ticketing.
4.3. Ticketing is not responsible in any way of not being able to process payments that are made by third parties.
4.4. Ticketing is not responsible for incorrect information at the website, but will do everything it can to provide correct information to the customer as far as is known at the time. The information offered on the website is only an indication.
5. Force majeure
5.1. Force majeure includes, but is not limited to, the computer systems not being available to complete a booking for the customer. Examples of force majeure: not being able to access the website, the booking system of the airline, the system of the agent, the email-account of Ticketing, a bad Internet connection, the staff being unavailable.
5.2. If in case of force majeure Ticketing is not able to process your booking, Ticketing will not be responsible for damages caused in any way.
5.3. If the customer has already made a full payment and Ticketing is not able to turn your reservation into a definitive booking, Ticketing will take care of a refund of the full payment, without interest, made within seven times 24 hours. Refund will occur to the same account and using the same system as the initial payment to Indotravel.nl.
Cancellations and refunds
Issued e-tickets can only be refunded or changed in certain conditions and certain classes. If a ticked can not be refunded or changed, we will inform you about this after selecting the flight and class. Most refunds are, however, still partial refunds, varying from 25% to 100% of the ticket price. It is always advised to have a proper travel insurance to avoid any inconveniences during your travels.
Please be advised that when you ask for a refund, we have additional fees to do so. Also, any payment fees to the party that processes the payment will not be refunded if you ask for a refund. When the refund is initiated by the airline (for example in case of cancelation of flight) you will be refunded the paid amount exclusive of any payment fees. You will not be charged additional fees for prosessing refunds initiated by the airline.
Refunds for tickets that have not been issued yet should be claimed as soon as possible after your payment has been made as we see a payment as an okay from you to issue the e-tickets that have been arranged for in that reservation. Since we normally issue tickets as soon as we receive the payment, we can not guarantee that we can refund the payment before we issue the tickets.
Refunds are only carried out to the same account as where the full payment was made from, but exceptions can be made if that payment method is not available anymore at the time of the refund.
Your details are strictly private and will not be sold or given away to third parties as long as there is no legal obligation for it, or it is not strictly needed to reserve and book e-tickets. The details we will use to send to the respective airline where the reservation or booking will be made are first name, last name and passport number. All details in our system will be erased after a maximum of six months.
The email address entered on the website will only be used to confirm reservation and booking, and to contact you in connection with your confirmation and booking, and only if necessary. We will not use your email address for anything else.
When using the possibilities to reserve an e-ticket to be paid later on, you agree that information submitted to the website is stored. Only in this way we will be able to book the offered rates. Every search for a flight and other general information of visitors is stored to improve the website, to decide what flights need special attention, and to track how visitors behave on our website.